GEP

Digital Transformation Manager - Technology Consulting

Job Locations (City + Country) RO
ID 2021-19817
Category
Consulting
Position Type
Full-Time Employee
Posted Date
2 months ago(26/8/2021 4:54 AM)

Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

 

Are you one of us?

 

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

 

For more information please visit us on GEP.com or check us out on LinkedIn.com.

 

What you will do

The Digital Transformation Manager will drive the enhancement of end user digital experience across our European and global GEP client base through content standardization, simplification and automation. They will guide and support client teams to continuously develop and improve buying content, including product / service catalogues and contracts and improve digital capability to proactively advice end-users. The responsible person will work closely with our newly established Global Digital Centre of Excellence that will be responsible for driving digital excellence across our client base & will liaise closely with our account teams on delivery.

 

What you can expect to be responsible for in this position:

  • Content Strategy Development and Implementation
  • Content Enablement: Support account teams and build global capability to continuously increase and enhance guided buying content, including buying catalogues and contract content. Proactively advise end-users on purchasing options, policy and guidelines – making a better experience for infrequent users and improving compliance. This includes the use of AI, virtual assistance and predictive analytics to support users with buying recommendations
  • Coordination of global content management projects (digital adoption implementation, chat bots, catalogs and contract implementation and management)
  • Digital buying optimization - work with client teams to leverage user and buying channels, to identify, prioritize and implement opportunities to improve customer digital experience (e.g. chat bot interface), buying channel compliance and automation through the GEP SMART platform.
  • Identification of Process and Technology Enhancements
  • Transformation of manual processes into truly digital users experience
  • Acts as bridge b/w the account and GEP workstreams​
  • Support Product Roadmap: Work closely with our guided buying product team to identify opportunities for additional product features to support GEP and our clients realise their digital procurement goals.
  • Coordinate global team assuring efficiency and results

What you should bring

We think you’ll be successful in the role if you demonstrate experience in:

  • Catalogue implementation & content management
  • Guided buying
  • Digital adoption & end-user experience
  • Business Process Management
  • Knowledge of business process improvement methodologies such as Lean Six Sigma, TQM
  • Robotic Process Automation Implementation (50+ projects successfully implemented)

 

Skills required for the role:

  • Ideation and design thinking
  • Process mining
  • Data mining
  • Analytical skills
  • Change Management
  • Program Management
  • Working within cross-functional teams

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