Senior Customer Support with Dutch

Job Locations (City + Country) CZ-Prague
ID 2024-32109
Procurement Operations - Helpdesk
Position Type
Full-Time Employee
Posted Date
2 weeks ago(1/7/2024 10:56 AM)

Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 


We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.


Are you one of us?


GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.


For more information please visit us on or check us out on


What you will do

  • Document and categorize number and frequency of incoming requests from internal
    stakeholders and external suppliers via various contact methods (phone, email or other
    web request)
  • Provide customer service and quickly respond and resolve client queries
  • Show strong initiative, attention to detail and ability to interpret and resolve problems
  • Collaborate with various team members in the support department, including order processors, invoice reconciliation, and the competitive bid team, to address and report issues or ongoing customer concerns
  • Work toward continuously educating users on S2P process and functionality
  • Build strong internal team connections and maintain positive relationships with external suppliers

What you should bring

  • fluency in English and Dutch language (both spoken and written) 
  • 2 +years of relevant experience in customer management and/or procurement operations
  • Good communication skills and the ability to liaise with various internal teams 
  • Ability to document action items and drive them to completion 
  • Willingness to drive work to completion irrespective of the odds 
  • Ability to comprehend business problems and presenting the needed solution to the customer 


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